NextBranch Solutions

Effective Date: May 1, 2026

1. Agreement to Terms

By accessing or using services provided by NextBranch Solutions (“Company,” “we,” “our,” or “us”), including the NextBranch Command Center, consulting services, managed services, and fractional CTO services, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service.

If you do not agree to these terms, you may not use our services.

2. Services Overview

NextBranch Solutions provides business consulting, digital infrastructure management, systems administration, and related services through the following plans:

• Nexus (Self-Managed): Access to the NextBranch Command Center and resources
• NextLevel (Managed): Ongoing support, execution, and system management
• Nova (Fractional CTO): Strategy, advisory, and execution at an executive level

Additional services may be provided through add-ons, bundles, or custom agreements.

3. Account & Access

Clients may be required to create and maintain accounts within the NextBranch Command Center and associated platforms.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of login credentials
• Accept responsibility for all activity under your account

NextBranch Solutions is not liable for unauthorized access resulting from client negligence.

4. Fees & Payment Terms

• All services are billed on a subscription or one-time basis, as selected at checkout
• Setup fees are non-refundable unless otherwise stated
• Subscription fees are billed in advance on a monthly or annual basis
• Payments must be made via approved payment methods

Failure to pay may result in suspension or termination of services.

5. Refunds & Cancellations

Subscription services may be canceled at any time; however, no prorated refunds will be issued for unused time

• Setup fees and completed service work are non-refundable
• Add-ons and custom services may have separate cancellation terms

6. Scope of Services

Nexus (Self-Managed)

• Provides access to tools, resources, and system visibility
• Does not include hands-on support or execution unless separately purchased

NextLevel (Managed)

• Includes ongoing support, updates, and system assistance
• Scope is limited to reasonable use and defined service capabilities

Nova (Fractional CTO)

• Includes strategic guidance, system design, and execution support
• Does not constitute full-time employment or exclusive availability

7. Client Responsibilities

Clients agree to:

• Provide timely access to systems, accounts, and information
• Respond to requests necessary for service delivery
• Maintain ownership of all third-party accounts and subscriptions

Delays caused by the client may impact service timelines and outcomes.

8. Third-Party Services

NextBranch Solutions may integrate or recommend third-party tools (e.g., Zoho, Shopify, Stripe, etc.).

• Clients are responsible for third-party subscription fees
• We are not liable for outages, failures, or policy changes of third-party providers
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9. Intellectual Property

• All materials, frameworks, and systems developed by NextBranch Solutions remain our intellectual property unless otherwise agreed
• Clients retain ownership of their business data, content, and assets

Clients are granted a limited, non-transferable license to use deliverables for their business operations.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the engagement.

This obligation survives termination of services.

11. Limitation of Liability

To the fullest extent permitted by law:

• NextBranch Solutions shall not be liable for indirect, incidental, or consequential damages

12. Service Availability

We strive to provide reliable services but do not guarantee uninterrupted access.

Maintenance, updates, or external factors may impact availability.

13. Termination

We reserve the right to suspend or terminate services if:

• Terms are violated
• Payments are not made
• Services are misused

Clients may terminate services at any time subject to billing terms.

14. Modifications to Terms

We may update these Terms of Service at any time. Continued use of services constitutes acceptance of the updated terms.

15. Governing Law

These Terms shall be governed by the laws of the State of Georgia, United States.

16. Contact Information

NextBranch Solutions

Phone: (844) 403-6398

Email: contactus@nextbanchsolutions.com

Website: nextbranchsolutions.com

17. Fair Use Policy

To maintain service quality:

• Support and execution are subject to reasonable usage limits
• Excessive or out-of-scope requests may require additional fees or upgrades