Retainers
Ongoing Support Without the Commitment of a Full Plan
Flexible, prepaid support for businesses that need consistent help without a monthly subscription.
Use your hours when you need them—no long-term commitment required.
WHAT IS A RETAINER
Simple, Flexible Support
A retainer is a prepaid block of time that you can use for support, updates, fixes, and improvements across your business systems.
Instead of committing to a monthly plan, you purchase hours upfront and use them as needed.
Use a retainer for:
- Website updates and improvements
- System setup and adjustments
- CRM and automation support
- Troubleshooting and fixes
- Integrations and platform support
HOW IT WORKS
How Retainers Work
Step 1 — Purchase Hours
Choose a retainer package that fits your needs.
Step 2 — Submit Requests
Send tasks as needed through your client workspace.
Step 3 — We Execute
We complete your requests and deduct time from your balance.
Step 4 — Refill When Needed
Top up your retainer anytime to continue support.
Retainer Packages
Starter Retainer
Best for occasional updates and small tasks
- 5 hours of support
- Standard turnaround time
- Valid for 30 days
Growth Retainer
Best for consistent monthly support
- 10 hours of support
- Valid for 30 days
- Priority turnaround
Pro Retainer
Best for ongoing execution and larger needs
- 20 hours of support
- Valid for 30–45 days
- Priority support + faster turnaround
WHEN TO USE A RETAINER VS A PLAN
Retainers
- Need help occasionally
- Have unpredictable workload
- Don’t want a monthly commitment
- Prefer pay-as-you-go flexibility
Plans
- Need ongoing support
- Want faster, consistent execution
- Have regular updates and requests
- Want a long-term partner
Features & Limitations
What's Included
✔ Website updates and edits
✔ System and CRM adjustments
✔ Automation setup and fixes
✔ Integration support
✔ Platform troubleshooting
✔ General technical support
What's Not Included
✖ Strategic planning
✖ Full project builds
✖ Large-scale system architecture
✖ Ongoing unlimited support
For ongoing execution or strategic support, explore our plans.
Why NextBranch Retainers?
Support That Adapts to Your Business
- ✔ No long-term commitment
- ✔ Flexible usage
- ✔ Faster than one-off projects
- ✔ Access to experienced support
- ✔ Works alongside your existing systems
