Support Retainers
Ongoing Support Without the Commitment of a Full Plan
Flexible, prepaid support for businesses that need consistent help without a monthly subscription.
Use your hours when you need them—no long-term commitment required.
WHAT IS A RETAINER?
Simple, Flexible Support
A retainer is a prepaid block of time that you can use for support, updates, fixes, and improvements across your business systems.
Instead of committing to a monthly plan, you purchase hours upfront and use them as needed.
Use a retainer for:
- Website updates and improvements
- System setup and adjustments
- CRM and automation support
- Troubleshooting and fixes
- Integrations and platform support
HOW IT WORKS
Step 01
Purchase Hours
Choose a retainer package that fits your needs.
Step 02
Submit Requests
Send tasks as needed through your client workspace.
Step 03
We Execute
We complete your requests and deduct time from your balance.
Step 04
Refill When Needed
Top up your retainer anytime to continue support.
SUPPORT RETAINERS
Starter Retainer
Best for occasional updates and small tasks
- 5 hours of support
- Standard turnaround time
- Valid for 30 days
Growth Retainer
Best for consistent monthly support
- 10 hours of support
- Valid for 30 days
- Priority turnaround
Pro Retainer
Best for ongoing execution and larger needs
- 20 hours of support
- Valid for 30–45 days
- Priority support + faster turnaround
WHEN TO USE A RETAINER VS A PLAN
Retainers
- Need help occasionally
- Have unpredictable workload
- Don’t want a monthly commitment
- Prefer pay-as-you-go flexibility
Plans
- Need ongoing support
- Want faster, consistent execution
- Have regular updates and requests
- Want a long-term partner
FEATURES & LIMITATIONS
What's Included
✔ Website updates and edits
✔ System and CRM adjustments
✔ Automation setup and fixes
✔ Integration support
✔ Platform troubleshooting
✔ General technical support
What's Not Included
✖ Strategic planning
✖ Full project builds
✖ Large-scale system architecture
✖ Ongoing unlimited support
For ongoing execution or strategic support, explore our plans.
WHY NEXTBRANCH RETAINERS?
Support That Adapts to Your Business
✔ No long-term commitment
✔ Flexible usage
✔ Faster than one-off projects
✔ Access to experienced support
✔ Works alongside your existing systems
