Changelog
2026
We launched the redesigned NextBranchSolutions.com to better showcase our services and support client onboarding.
The updated website features:
• improved service descriptions
• clearer service categories
• enhanced navigation
• better resources for clients exploring our digital infrastructure solutions
This new site reflects NextBranch’s focus on building and managing the digital systems that power modern businesses.
Who This Affects: Prospective clients and existing clients exploring new services.
Action Needed: No action required. You may explore the updated site to learn more about available services.
We launched NEXT Rewards, a rewards program designed to recognize and reward client engagement with the NextBranch ecosystem.
Clients can earn rewards through activities such as:
• referrals
• service upgrades
• community participation
• learning engagement
Additional reward opportunities and benefits will be introduced over time.
Who This Affects: All NextBranch clients.
Action Needed: No action required. Click on NEXT Rewards button in the lower right corner of your screen.
We introduced the NextBranch Client Hub, designed to unify all tools and resources used when working with NextBranch.
The Client Hub connects clients to:
• the Command Center
• support systems
• billing and subscriptions
• learning resources
• knowledge base documentation
This hub provides one place to access everything related to your services with NextBranch.
Who This Affects: All NextBranch clients.
Action Needed: Bookmark the Client Hub for quick access to your services and resources.
We launched the NextBranch Command Center, a centralized platform where clients can manage the digital infrastructure and services supporting their business.
Through the Command Center, clients can now:
• view and manage digital assets
• track projects and deliverables
• submit support tickets
• schedule meetings
• view billing and invoices
• access strategic recommendations and reports
The Command Center provides a single place to monitor and manage the systems powering your business operations.
Who This Affects: All active NextBranch clients.
Action Needed: Log in to the Command Center to begin managing your assets, projects, and services.
To improve visibility and collaboration, several new modules have been added to the Command Center.
New modules include:
• Action Items
• Recommendations
• Strategic Roadmaps
• Client Reports
• Compliance
• Account Purchases
• Renewals
These modules help clients better understand their infrastructure, services, and long-term strategy.
Who This Affects: All Command Center users.
Action Needed: Review the new modules available in the Command Center navigation.
To better focus on our mission of building and managing modern business infrastructure, NextBranch Solutions has refined its service offerings.
As of March 2026, we no longer provide:
• Marketing & Brand Development
• Digital Media Services
• Print & Publishing Services
NextBranch will now focus on:
• Business Formation & Setup
• Consulting & Strategy
• Website Design & Development
• E-Commerce Setup & Maintenance
• Systems Setup, Integrations & Automations
• Digital Infrastructure & Asset Management
• Support & Maintenance Retainers
This shift allows us to deliver deeper expertise in business systems and digital infrastructure.
Who This Affects: All clients and prospective clients.
Action Needed: No action required. Existing services will continue to be supported as agreed.
Development began on the NextBranch Client Hub, which serves as the foundation for the Command Center platform.
Early features included access to:
• projects
• support tickets
• meeting scheduling
• billing information
Who This Affects: Existing clients participating in early platform access.
Action Needed: No action required.
We introduced a structured framework for tracking digital assets and systems used by our clients.
Assets tracked include:
• domains
• websites
• hosting
• SSL certificates
• SaaS platforms
• automation systems
• analytics tools
This framework powers the Infrastructure section of the Command Center.
Who This Affects: Clients using infrastructure management services.
Action Needed: No action required.
We introduced new self-service resources to help clients better manage their systems and digital infrastructure.
New resources include:
• Knowledge Base
• Learning Center
• Business Technology Blog
These resources provide guidance on managing websites, systems, and digital infrastructure.
Who This Affects: All clients.
Action Needed: Explore the new resources available in the Client Hub.
Client Portal Improvements
- Enhanced client portal structure for easier navigation
- Clear separation between Files, Requests, Resources, and Support
- Faster access to shared documents and deliverables
- Improved organization of client-specific folders and assets
Clearer Onboarding Experience
- Improved onboarding documentation for new clients
- More clarity around timelines, responsibilities, and next steps
- Better visibility into what happens after kickoff
Improved Request & Intake Experience
- Simplified client request and intake workflows
- Clearer submission paths for forms, approvals, and updates
- Reduced back-and-forth by standardizing required information
2025
Service Model Refinement
More consistent delivery across consulting, marketing, and web services
Improved communication flow throughout active engagements
Stronger emphasis on documentation and transparency
Who this affects: Active clients
Action needed: None
Client Experience Standardization
More consistent delivery across consulting, marketing, and web services
Improved communication flow throughout active engagements
Stronger emphasis on documentation and transparency
Who this affects: Active clients
Action needed: None
Coming Soon
Infrastructure Health Monitoring
Tools to monitor the health, uptime, and performance of the digital systems powering your business.
Expanded Client Reports
More detailed reports providing deeper insight into website performance, automations, and overall infrastructure activity.
Expanded Learning Resources
New guides, tutorials, and training resources to help you better understand and manage your business systems.
We are continuously improving to provide better tools, insights, and resources for the businesses we support.
The features listed above represent several enhancements currently planned for future updates.
Questions?
If you have questions about an update or need clarification:
Submit a request through your Client Portal
Or contact your primary NextBranch point of contact
Client Hub
My Organization
Action Center
Strategy & Advisory
Assets
Rewards
Offers
NextBranch Solutions
(844) 432-5700
contactus@nextbranchsolutions.com